Amcor AHD65E 65-Pint Dehumidifier with Electronic Controls
From Amcor
The AHD65E can provide continuous dehumidification because it can be continuously drained through a hose. Of course, if you don't want to use the included drainage hose, this dehumidifier can drain to an internal bucket, and it will automatically shut off once the internal bucket fills. Ideal for basements.
- Amazon Sales Rank: #156973 in Kitchen & Housewares
- Brand: Amcor
- Model: AHD65
- Dimensions: 21.00" h x 12.50" w x 14.25" l,
Didn't work from day one, no help from support, had to return
I received the Amcor AHD-65E July 16 and, having already read the manual online, immediately removed the unit from its packaging and plugged it in to try it out. The dehumidifier beeped and the "BUCKET FULL" light flashed and then remained lit. Per the owner's manual I removed and reinserted the bucket (repeatedly, and with various time intervals between steps), but the light stayed on and the machine would not work.
I emailed Amcor that night but, despite their efforts "to respond to all e-mail inquiries within 48 hours of receipt," I have received no reply now seven days later. July 19 I called Amcor technical assistance and, after a reasonable wait, I spoke with Keith. Keith was polite and tried to help, but I had already followed the instructions he gave me to get the dehumidifier running. He suggested that I could return the newly purchased machine, but I opted to have someone from the corporate office contact me. I supplied my phone number and email address. Keith said I could expect that reply within three business days.
That time has elapsed, but Amcor has failed to contact me via email or telephone. I have returned the unit for a refund.
Amcor AHD65E Dehumidifier
Purchased this product two weeks ago based on other reviewer recommendations and upon receiving it, it didn't work. I called Amcor which is what the manual says to do in bold print instead of returning to the store. After patiently dealing with a series of stupid questions, I was told this would be elevated to a technician to call me back. Never heard from them again. Logged onto Amazon returned the item and asked for a new one. Received the second one yesterday. The item appeared to be previously used and the drainage hose wasn't included in the box. Plugged it in and it worked for about an hour and then quit. Checked the settings and everything was set correctly. I will have to call Amcor again today, Ugh. The lack of customer service Amcor provides should be reason enough for anyone not to buy this unit.
STAY AWAY!!!!!!
Stay away, the Amcor dehumidifier fan option of low/high only worked on low, then the fan quit altogether and overheated. When I called the manufacturer for help, they said to call around to find someone to work on it. When I went thru the phone book to find someone to work on an Amcor product, they all said they can't and cannot get parts for it. so I am stuck with a broken product. It's pretty bad when the manufacturer won't help. Look for a different brand!!!!!!
