Heat Controller, Inc. BHD-501-D Dehumidifier
From Heat Controller, Inc.
50 pint dehumidifier pulls the water out of sticky, musty air, ideal for basements. Features include electronic control, low temperature operation, set room humidity display, slide out filter that is easily removed from unit so it can be cleaned and reused, drain option allows condensed water to be drained into the removable container or drained direct using the adapter included, full bucket automatic shutoff, automatic restart automatically resumes operation after a power outage, and defrost control. 115V. 21 1 4'' H. x 15 5 32'' W. x 13 3 8'' D. EnergyStar approved.
Amazon Sales Rank: #59210 in Kitchen & Housewares Brand: Heat Controller Model: BHD-501D Dimensions: 52.00 pounds
Comfort-Aire issues I purchased this Comfort-Aire dehumidifier about a month ago, and a couple of weeks after turning on this unit, it would shut down displaying an error message "CH" and "01". I could not reset the unit, and after several attempts to get back to operational, I contacted the manufacturer (who is apparently LG Electronics). The national service manager sent me an email and stated that he did not know what this error message meant, but to try to reseat the bucket in the unit. Well, I was not using the bucket, as I have the drain hose going directly to my sump pit, but I did the bucket check anyway with no luck. I did mention this to him and he then directed me to their 800 number for service support. Support???? Please. When I contacted the support number, they mentioned that the unit would have to be dropped off at a local?? service center, as their service reps do not make house calls. I'm okay with that, however the first number they gave me, the owner of the service facility had never heard of Comfort-Aire, or the manufacturer Heat Controller Inc.????? He suggested I call back the 800 number and let them know. So, after calling the 800 service center back again, they gave me another number to a service location that turned out to be some guys house that moonlights as a service technician out of his garage?!?!?!?!?!?! I'm still dealing with this issue after 4 weeks, and after several emails to the national service manager, he has not responded at all. I am giving this unit one star, as there is not an option to select zero. Not only is the product of questionable quality in my opinion, the support structure is ridiculous. Noi-seee! This is just an initial reaction. The thing is running now in my basement and it is NOISY. I'm not talking about a loud hum. It's really more of a pitched buzz (at B below middle C). I can hear it all the way upstairs. Thankfully at the moment it's not that humid and I think it's going to stop soon, once it reaches the desired humidity. But the sound borders on noise pollution, and those of you thinking about the product should consider this before buying. Great dehumidifier One of the best things about this dehumidifer is that you can add a kit to it and have it drain out directly to a sump pump or someplace else, eliminating the dumping. This extra capacity unit is great, and some days we no longer had to dump twice a day. Got smart and drained it out into the sump pump. Love being able to see the readings. I wouldn't call this a standard dehumidifer.
